Tech Tuesday - I Thought It Was Supposed To Protect Computers

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Like any bit of software, there are times when updates or upgrades can cause far more problems than they were meant to fix. Sometimes the new problems are minor in scope and very few users will notice them. Other times the new problems will bring a computer system to its knees.

Such was the case with a recent update pushed out by the the folks at McAfee, the anti-virus software company.

Many companies and people on Thursday [April 21] were fixing thousands of Windows PCs that went haywire as a result of a seriously flawed software update sent by antivirus vendor McAfee.

The update distributed at 3 a.m. Eastern time Wednesday misclassified a critical Windows XP system file, called svchost.exe, as a malicious program. As a result, McAfee's AV software was instructed to detect and remove the threat, sending affected PCs into fits of rebooting that made the machines useless.

Um...Oops?

Fortunately my recently resurrected main computer was still off-line when the accidentally malicious software update was released, so it did not suffer the fate of so many other XP machines. (A note: my main computer also runs Linux, thank goodness). None of the other machines here at The Manse use McAfee (Deb's computer uses AVG and the other computers, which run Linux, use ClamAV).

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1 Comments

My boss was actually desperate enough to send me on campus with a magic bootable CD to help rescue computers damaged by McAfee. This was widely viewed as "scraping the bottom of the barrel."

People were remarkably even-tempered. Until I pointed out to them that it was pretty much our fault.

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